YOUR ROLE: INTERACT WITH CUSTOMERS AND DEVELOPERS TO TRACK AND RESOLVE CUSTOMER INQUIRES
At cloudtamer.io, we are focused on making peoples’ lives in the cloud easier through innovative products built by passionate employees. We are looking to add talented, motivated people to our team to help achieve this mission through the engineering, support, and delivery of our revolutionary cloudtamer.io cloud governance solution. This will involve identifying and contributing to long-term solutions and preventative techniques. Taking ownership of customer issues reported and seeing problems through to resolution. Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues.
YOU WILL EXCEL IN THIS ROLE IF YOU ARE:
- Eager to improve: We look to grow continuously and be better individually and as a company today than we were yesterday. We want you to identify and implement ways we can improve our testing processes and the efficiency of our team.
- Obsessed about customer success: We want to turn our customers into our biggest fans and realize everyone on our team has a role in making that happen. We want you to be focused on making the quality of our software releases better, minimizing bugs, and ensuring that customer satisfaction continues to grow.
- Impatient with the status quo: We strive to innovate where there is opportunity and share the results with our team and customers. We want you to make sure the new features in cloudtamer.io actually make cloud management activities simpler for our customers and to candidly share feedback with our integrated engineering team.
WHAT WE ARE EXPECTING FROM YOU (I.E., THE QUALIFICATIONS YOU MUST HAVE):
- 1+ years of experience working on a technical help desk
- Attention to detail
- Fast learner
- Good written and verbal communication
- Experience with a ticketing system such as Zendesk
- Excellent customer service
- BA or BS in a technical field or equivalent experience
OUR WISH LIST (I.E., THE QUALIFICATIONS WE WOULD LIKE YOU TO HAVE):
- Experience with debugging web applications
- Experience with Golang
WHAT WE WILL PROVIDE IN RETURN
We offer a comprehensive benefits package, days that combine deep focus with task juggling, and dedicated and super-sharp coworkers. These benefits include:
- Excellent compensation and amazing benefits including top-of-the-line Blue Cross Blue Shield PPO healthcare coverage with ZERO deductibles. We pay for 100% of the employee AND dependent’s premium for medical, dental and vision!
- Generous time off that includes holidays, sick, and flexible PTO options to allow staff to spend time with friends and family.
- Quarterly innovation days to help work on new challenging problems collaboratively.
- Monthly lunches and happy hours to better connect with co-workers and talk about life outside of work.
- A small-team collaborative environment that fosters communication and innovation.
- If you want to help organizations spend less time managing and governing their cloud, and more time using their cloud, you’ve come to the right place. Apply below and we'll be in touch shortly!