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FAQs

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Overview

What cloud service providers are supported with cloudtamer.io?

cloudtamer.io supports Amazon Web Services. Full support for Microsoft Azure is on our roadmap for completion in early 2019. Notify me when Azure support is available.

How do I deploy cloudtamer.io?

cloudtamer.io is deployed into your Amazon Web Services account; it is not a SaaS offering. cloudtamer.io runs on a series of EC2 instances deployed across a Kubernetes cluster and uses a variety of cloud native services including S3, RDS, ELB, KMS, IAM, CloudFormation, SNS, and SQS. 

How is cloudtamer.io different from a cloud broker?

cloudtamer.io provides native access to the cloud service provider (CSP) consoles and APIs by federating users into the native accounts. With a cloud broker, you must wait for the cloud broker to support any new features and APIs before they're available to you. In addition, with a cloud broker, you must learn another technology and interface to use the cloud resources. 

How is cloudtamer.io different from cloud reporting tools?

Cloud reporting tools help you analyze and visualize your usage data to review trends and identify potential cost savings. While cloudtamer.io provides some cost-based reporting, its goal is to provide budget enforcement and management to help you plan, track, and control cloud access based on current spending. cloudtamer.io delivers cost transparency, management, and enforcement. 

How is cloudtamer.io different from AWS Organizations?

Conceptually both cloudtamer.io and AWS Organizations provide mechanisms to hierarchically manage a set of AWS accounts. Here are the substantive differences in capabilities between the two offerings:   

  • cloudtamer.io supports multiple payer accounts. AWS Organizations support only one payer account. This means companies or resellers that have multiple groups paying AWS monthly invoices can't use AWS organizations to get a single view of their cloud presence. 
  • cloudtamer.io supports hierarchical applications of Cloud Rules (a combination of IAM policies, CloudFormation templates [CFTs], Terraform scripts, and additional scripts and executables). AWS Organizations only support service control policies (SCPs), which are limited in features compared to IAM policies. SCPs are all-or-nothing: you can't granularly restrict AWS services and configurations based on specific conditions such as only using AWS regions in a specific geographic area. 
  • cloudtamer.io supports approved exceptions to Cloud Rules. AWS Organization SCPs cannot be overridden. 
  • cloudtamer.io includes budget enforcement features. AWS Organizations only aggregate costs. 
  • cloudtamer.io provides continuous cost estimates. AWS Organizations provide cost estimates every 12 hours, and the data in these reports may be up to 24 hours old. 
  • cloudtamer.io supports an arbitrary depth of Organization Units in a hierarchy. AWS Organizations only support a depth of five Organization Units.
     

Licensing & Pricing

What is the licensing model for cloudtamer.io?

cloudtamer.io licensing has two parts: 1) an annual base subscription fee, and 2) a percentage of the cloud service provider (CSP) usage that cloudtamer.io manages. You can have an unlimited number of cloudtamer.io user accounts and CSP accounts. Usage units allow you to buy licenses based on your anticipated cloud spend during budget planning periods. CSP usage units do not expire provided you maintain an active subscription for the instance where the CSP usage unit is applied. If your CSP spending exceeds the value of the usage units required, cloudtamer.io will enter a degraded state of operation. Review our license agreement.

Is there a limit on the number of cloud services or cloud users that I can manage with cloudtamer.io?

You can have an unlimited number of cloudtamer.io user accounts and cloud service provider accounts or subscriptions

What does cloudtamer.io cost?

Please contact us at info@cloudtamer.io for a quote or to discuss enterprise licensing options. 

How much does cloudtamer.io cost to run in my AWS account?

cloudtamer.io is designed as a cloud-native application that can scale both horizontally and vertically on AWS based on your requirements. The cost to run cloudtamer.io in your AWS account can vary depending on your organization's performance and security requirements. In addition, the total number of AWS accounts connected and the amount of spending data managed by the cloudtamer.io instance also effects the size of the deployment. The average monthly AWS cost to run cloudtamer.io in commercial US AWS regions starts as low as $300. Email us for a more detailed estimate based on your organization's requirements.

Is cloudtamer.io available in the AWS Marketplace?

cloudtamer.io will be in the AWS Marketplace in Q4 2018. 

Technical

Does cloudtamer.io work with GovCloud?

cloudtamer.io can manage AWS GovCloud (US) accounts and can run within the AWS GovCloud (US) region. All AWS services that cloudtamer.io requires are available within the GovCloud region. 

Does cloudtamer.io work with S-C2S or C2S?

Support for S-C2S and C2S is on our roadmap for completion in late 2018/early 2019. Notify me when S-C2S and C2S support is available.

Can cloudtamer.io integrate with my AD environment for SSO into AWS accounts?

cloudtamer.io can be configured to authenticate to active directory (AD) by adding an identity provider to the cloudtamer.io system. You must provide some basic information (such as the service account that can be used to query the AD LDAP database for users and groups) to pre-populate the cloudtamer.io system. 

Can cloudtamer.io integrate with my financial, authentication, or security-based systems?

Via custom modules, cloudtamer.io can be extended to integrate with other services and applications within your environment. The cost for these modules varies based on the complexity of development. 

Does cloudtamer.io support MFA?

cloudtamer.io currently integrates with the following multi-factor authentication (MFA) solutions: Google Authenticator, Yubikey tokens, and PKI-based smart cards. Additional MFA support can be added through a professional services engagement. 

Does cloudtamer.io depend on AWS Organizations?

No, cloudtamer.io does not depend on AWS Organizations for its account management, budget enforcement, and compliance automation features. In commercial AWS regions, cloudtamer.io can leverage the AWS Organizations service to programmatically create AWS accounts. In isolated regions and other environments where access to AWS Organizations is not available, cloudtamer.io provides customers with a cache of pre-created accounts that can be used when required.

How do the cloudtamer.io compliance policies work?

cloudtamer.io provides a robust, policy-based inheritance of organizationally defined compliance policies. Out of the box, cloudtamer.io provides identity and access management (IAM) policies and CloudFormation templates that can be used to enforce security standards. You can upload your own policies and templates into the cloudtamer.io library to ensure accounts are established in an approved manner and users are only permitted to use the services and configurations allowed within your organization. cloudtamer.io does not provide a predefined set of policies to meet specific compliance regulations like HIPAA, FedRAMP and PCI/DSS but, rather, a starting point toward further customization to ensure alignment with your risk profile.

How fresh is the cost/billing data in cloudtamer.io?

cloudtamer.io gathers billing data every 12 hours from AWS-generated billing reports. Because the data contained within these reports may be up to 24 hours old, we also calculate the current costs for selected AWS services in near real-time to allow customers to have a more accurate view of their current cloud spending and to enable cloudtamer.io to take action when spending exceeds the thresholds defined on each project.

What AWS services are required to install cloudtamer.io?

cloudtamer.io is a collection of microservices that run in a Kubernetes cluster. The AWS services required to install cloudtamer.io are
    • EC2
    • S3
    • IAM
    • KMS
    • VPC
    • RDS (Aurora MySQL)
    • CloudFormation
    • Billing (Monthly Reports and Cost and Usage Reports)

    Support

    What support do I get with cloudtamer.io?

    Basic email support (2-business-day response time) and software updates are provided during the license term.

    Do you have a premium support option?

    Premium Support can be purchased on an annual basis and provides you with phone support (4-hour response time from 9AM to 4PM, Monday through Friday, except for U.S. Federal Holidays) and an assigned Technical Account Manager to assist with answering questions and troubleshooting issues. Premium Support contracts are purchased on an annual basis based on the total license amount purchased. 

    Can I get implementation support for cloudtamer.io?

    We have onboarding packages available as a fixed-price service to assist with your installation and setup of cloudtamer.io. In addition, we offer professional services to help with design, implementation, configuration, testing, training, troubleshooting, and support of cloudtamer.io.  Review our license agreement.

    What help is available for cloudtamer.io?

    Help documentation is available from directly within the cloudtamer.io application. In addition, customers who have purchased a license can access our support center to submit a question and search our knowledge base. 

    What if I have more questions on cloudtamer.io?

    Let's talk! Send us an email.

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